Years ago, reviews were only common in restaurants and film industries. Today, you can already read reviews about certain Thanks to the internet, people can write reviews for everything from retail shops to professional services. Simply type in your business name into any search engine, and you’ll likely find a listing of reviews right alongside your address, phone and web site link.
These days, it is common for people to look up information about a company online before purchasing a product or service from that business. So what do you do if you find someone has left a negative review online, visible for all to see?
When you get a bad review, the first thing you should do is not to panic. Who knows, maybe you might get from it and use it as an opportunity.
Keep in mind that not all reviews worth your attention. People write reviews both good and bad, but negative experiences motivate people to write negative reviews more often than good ones. Read the review and try to determine its legitimacy. If you’ve confirmed that such reviews are real, then you might want to consider evaluating your product or service to know where areas to improve on for better customer service.
As a small business owner, don’t let negative reviews let you down. Here’s what to do: http://www.smarthustle.com/dont-panic-get-bad-review-opportunity-heres